Your health is our priority and the following measures have been adapted to ensure your ultimate safety. ALL staff members at Cove Spa have completed the government COVID-19 SAFETY CERTIFICATE for your extra reassurance.
Please familiarize yourself with our extra COVID-19 health and safety guidelines prior to visiting Cove Spa.
- Please make use of the hand sanitizer available at reception on your arrival.
- Every surface including benches, beds, desks, ipads, and computers are wiped down between clients with hospital grade disinfectant spray.
- All Therapists will be required to thoroughly wash and disinfect their hands prior to touch and wear a mask or mouth shield during facial treatments.
- We will stagger appointment times to minimize numbers in our waiting areas.
- You will be asked to complete a pre-screening questionnaire which includes obtaining your contact details to be stored confidentially and securely, for the purpose of tracing COVID-19 infection, as per government guidelines.
- Please come to your appointment alone, with the exception of the same household member also receiving a service, or unless you need a carer or interpreter. Minors under the age of 15 must still have an adult accompanying them.
- Please adhere to social distancing in common areas of the Spa. Tape has been placed on the floor as a guide.
- Please cancel your appointment if showing relevant COVID-19 symptoms, or if there has been contact with a confirmed case, allowing us as much notice as possible.
- We reserve the right to refuse entry to anyone showing relevant respiratory symptoms.
- Our relaxation lounge has been stripped back to only the bare essentials including the removal of reading materials for everyone’s peace of mind.
- All refreshments have been modified to include individually wrapped snacks and disposable cups. Our clear plastic recyclable cups are for water and the black paper cups are for warm tea.
Please dispose of your used items in the bin provided.
Thank you for taking the time to read our guidelines and we look forward to welcoming you back to Cove Spa soon.